招聘崗位

• 保險產(chǎn)品測試（非技術(shù)類）歡迎應(yīng)屆畢業(yè)生
  崗位職責(zé)
  1. Testing online insurance application forms in English from a customer’s perspective
      從用戶的角度測試在線的英文保單
  2. Filing defects found during testing and working with related persons to solve them
      提出測試過程中發(fā)現(xiàn)的問題，并和相關(guān)人員一起解決這些問題
  
  任職要求
  1. Bachelor or above
      本科以上學(xué)歷
  2. CET6 or equivalent is required
      英文六級或同等能力
  3.Strong ability of written English
      熟練的英文書面表達(dá)能力
  4.Experience with MS office software
      熟悉運(yùn)用MS Office 軟件
  5.Detail-oriented, team player
      細(xì)心，積極主動的團(tuán)體協(xié)作能力
• 客戶關(guān)系維護(hù)專員
  崗位職責(zé)
  1.Work with US Sales director to add new carriers and products onto the live website
   與美國銷售人員合作，在公司網(wǎng)站上添加新的保險公司及新產(chǎn)品
  2.Work with the team-mates in the States to maintain existing carrier products by communicating and assigning the ever changing content requirements to internal cross-functional departments
   與公司總部同事共同維護(hù)當(dāng)前網(wǎng)站上所有保險產(chǎn)品的信息，及時通知內(nèi)部相關(guān)部門人員關(guān)于保險產(chǎn)品的更改信息
  3.Take initiative in work flow control, help Application Specialist, Developer and QA to better understand carriers’ requirements and address their questions in a timely manner
   主動進(jìn)行工作流程控制，幫助保單設(shè)計專員、開發(fā)及測試人員更好的理解保險公司所提的要求，并及時解決他們的問題。
  
  任職要求
  1.BA/BS degree or above
      學(xué)士學(xué)位或以上
  2.Outstanding English reading and writing skills, TEM-8 or equivalent
     優(yōu)秀的英文讀寫能力，英語專業(yè)8級或同等英文能力
  3.Perfect timing, carefulness, nice coordination and strong communication skills
      善于合作及交流溝通，細(xì)心，良好的時間管理能力
  4.Insurance experience preferred
      對美國健康保險業(yè)有了解者優(yōu)先
  5.More than 2 years’ working experience
      兩年以上工作經(jīng)驗
• 資深產(chǎn)品經(jīng)理
  Location: Xiamen

   

  Company Description:

  eHealth China (Xiamen) Technology Co., Ltd. (eHealth China) was established in Xiamen, China in 2003, as a wholly owned foreign enterprise operating in China. eHealth China is a wholly owned subsidiary of eHealth Inc.

   

  eHealth, Inc. headquarters in Silicon Valley in the United States. As the country’s largest online health insurance platform, eHealth, Inc. is an internet and technology company that makes it easier for everyone to find affordable, quality health insurance, every day.

   

  Through eHealthInsurance.com, eHealth has helped over 5 million Americans find the quality health insurance products that best meet their personal needs and budget. eHealth gives customers all the tools they need to make shopping for plans simpler, more pleasant, and more productive.

   

  The Team

  You won’t be alone on the Product team. We have decades of experience on the team in both Xiamen and US offices. You have lots of opportunities to work with world-class product managers in Silicon Valley, who joined us from a range of leading companies such as Amazon, Apple, Disney, IAC, Hallmark, Macy’s, Walgreens, Jawbone, and more.

   

  We provide a highly customer-centric, team-oriented environment in our offices with a culture that:

  · demands authentic empathy for our customers

  · is excited by the business mission of the company

  · runs on collaboration with other disciplines

  · requires you to come up with ideas on your own

  · has strong and opinionated leadership pushing the department to evolve

  · supports PMs in having long and passionate careers

  · recognizes the need to have a balanced life that includes family, friends, health and wellness

  · demands authenticity

  · seeks to humanize technology in a most challenging product category

   

  Position Summary

  We are looking for an experienced Product Manager. The successful candidate will be responsible for building platform products that work for multiple business units’ customer facing products and external partners.

   

  What you’ll be doing

  · Work collaboratively with other product managers, architect designers and developers to make scalable platform service that work for multiple business units’ consumer facing products and even for external partners

  · Develop, prioritize, and manage product roadmap/backlogs and stakeholder requests

  · Pitch product ideas to cross-functional groups

  · Write product specs and user stories

  · “Own” your work and be a leader at the company

  · Track and measure the success of your products
   

  Basic Qualifications:

  · 8+ years product management experience

  · Ability to lead projects and work in a cross functional team environment

  · Proven track record of taking ownership and driving results on projects

  · Strong strategic thinking and prioritization skills

  · Details oriented, willing to get down to every level of details

  · Excellent oral and written communication skills in English

  · Customer centric thinking

   

  Preferred Qualifications

  · Has engineering background

  · Has project management skills

  · Experience delivering complex products via Agile / Scrum development processes

• 資深項目經(jīng)理
  Job Description
  1. Responsible for the overall planning, execution, and completion of eHealth Technical projects in an agile environment, ensuring company initiatives and commitments are met
  2. Manage scope, timeline, and resources for each project and be able to hold others accountable
  3. Regular reports for external partners and for internal communications；
  4. Facilitating the scrum ceremonies （Daily Scrum, Planning, Review meeting, Retrospective meetings, etc）；
  5. Managing the product and the Sprint backlog together with product owner and engineer owners；
  6. Build strong relationships and work collaboratively with cross functional teams from business and technology
  7. Identify key issues, risks, and mitigation plans and be able to resolve issues and/or implement mitigation；
  8. Support on defines and maintains standards for program/project management within the organization；
  9. Support TPM as a group on leading the agile transformation in the organization；
  10. Coaching on Agile principles
  
  Essential skills
  1. Experience on agile project management/Scrum master；
  2. Technical experience in dev/QA of Java application （e.g. Spring MVC, Struts, JSP, Tomcat , Web Services, Ruby, etc.）, understand the architecture/framework of the application；
  3. Excellent in verbal and written communication skills in English；
  4. Strong organizational and problem-solving skills；
  5. Proactive, self-motivated professional who takes pride in his/her work；
  6. Bachelor or above degree in Computer Science, Information Systems, or similar or demonstrated professional experience；
  7. 5+ Years’ experience on Internet/Software Industry, 3+ years’ experience on project management.
  
  Other skills preferred
  1. Certificated Scrum Master/Certificated Scrum Product Owner；
  2. PMP （Project Management Professional） certificated by PMI；
  3. Knowledge on PCI compliance/CentOS benchmark/Mars-E etc.；
  4. Experience in the e-commence Industry 
• 高級軟件工程師
  崗位職責(zé)
  1. Take charge of the development of a whole module.
      獨立負(fù)責(zé)一個模塊的開發(fā)。
  2. Learn the applications of other lines independently and warm up quickly to play as major contributor.
      可獨立學(xué)習(xí)新產(chǎn)品，并且快速上手成為一個重要的開發(fā)力量。
  3. Discuss with PM/Architect/Other engineers directly to sort out some requirement/technical design questions.
      跟產(chǎn)品經(jīng)理，架構(gòu)師，其他開發(fā)人員討論理順需求和技術(shù)問題。 
  4. Trouble shoots QA/CM/PROD issues which are hard to reproduce.
      可以調(diào)查并解決各個環(huán)境上難于重現(xiàn)的bug。
   
  任職要求
  1. 2+ years’ experience of web development. (Reference).
      2年以上開發(fā)經(jīng)驗。
  2. Play as key engineer in 2+ delivered projects which last more than half year.
      在至少2個周期（超過半年）的項目中扮演主力開發(fā)人員。 
  3. Skilled in Java, javascript, node.js and popular frameworks like struts 2, spring, backbone.js/angular.js.
      熟練使用Java, javascript, node.js 和流行的開發(fā)框架，比如struts 2, spring, backbone.js/angular.js.
  4. Skilled in relational database like oracle/mysql and nosql is plus.
      熟悉NoSql優(yōu)先。
  5. Solid attitude regarding development quality.  
      開發(fā)質(zhì)量好。
  6. Good English reading/writing skill.
      好的英文讀寫能力。
  7. Basic English speaking/listening skill.
      基本英文聽說能力。
  
• 軟件測試工程師
  崗位職責(zé)
  1. 參與美國硅谷互聯(lián)網(wǎng)軟件產(chǎn)品測試的全流程， 負(fù)責(zé)中型到大型網(wǎng)站底層基礎(chǔ)架構(gòu)系統(tǒng)級別測試，包括軟硬件架構(gòu)的更新，新架構(gòu)的引入等。對完整軟件生命周期關(guān)鍵點進(jìn)行質(zhì)量把關(guān)。  
  2. 針對關(guān)鍵質(zhì)量風(fēng)險點進(jìn)行技術(shù)分析和討論，牽頭開展相關(guān)測試, 包括制定測試計劃及用例，協(xié)調(diào)測試資源，構(gòu)建測試環(huán)境，執(zhí)行集成測試，回歸測試， 發(fā)布支持測試，探索性測試等。
  3.熟練使用公司自動化測試平臺、性能測試平臺、安全測試平臺、持續(xù)集成平臺，可配合進(jìn)行性能，安全和自動化測試。  需要時可能參與產(chǎn)品線特色化的測試策略制定和測試執(zhí)行， 以及現(xiàn)有平臺的增強(qiáng)，編寫新自動化測試套件及工具等。
  4.保證被測系統(tǒng)的質(zhì)量，并通過測試流程和方法創(chuàng)新，努力提升研發(fā)的質(zhì)量和效率。
   
  任職要求
  1.理工科、計算機(jī)或其他相關(guān)專業(yè)本科及以上學(xué)歷
  2.1-3年及以上測試或開發(fā)經(jīng)驗，有互聯(lián)網(wǎng)電子商務(wù)技術(shù)性測試或開發(fā)經(jīng)驗者優(yōu)先。
  3.熟悉測試?yán)碚撆c測試方法，對互聯(lián)網(wǎng)質(zhì)量保證領(lǐng)域有強(qiáng)烈的興趣和熱情，能主動進(jìn)行技術(shù)鉆研。
  4. 具備一定的編程能力，較熟悉Java/C/C++或各類腳本語言中一種。 有Java, Shell或Python/Ruby/Go, Javascript, Selenium WebDriver等使用經(jīng)驗者優(yōu)先。
  5. 了解Linux或Unix ，數(shù)據(jù)庫原理和操作及Web基礎(chǔ)架構(gòu)知識如 J2EE, Tomcat, Apache， HTTP/SSL協(xié)議, Cookie/Session 者優(yōu)先。 
  6. 流利的英文讀寫能力，良好的聽說能力，CET-4及以上或同等能力。
  
• 國際英語客服（白班）
  崗位職責(zé)
  1.Support corporate call center operation
      支持美國總公司客戶服務(wù)工作
  2.Maintain and update customers‘ database
      更新維護(hù)數(shù)據(jù)庫及客戶保單資料
  3.Correspond with customers via email
      通過郵件協(xié)助客戶解決保單問題
  4.Correspond with insurance carriers via email
      通過郵件協(xié)助保險公司與客戶溝通他們保單上的問題
  5.Note: all documents, emails are in English
      備注： 所有資料都是英文版
   
  任職要求
  1.BA （TEM 8 or equivalent）
      英文八級或同等能力
  2.Good logic thinking and communication skills
      良好的邏輯思考及溝通能力
  3.Ability to comprehend and process letters/reports accurately （in English）
      具有較強(qiáng)的英文閱讀理解及書寫能力
  4.Ability to prioritize tasks and exercise good time management to meet individual and team goals；
      有良好的時間管理能力，能區(qū)分工作優(yōu)先級別，達(dá)到個人和團(tuán)隊目標(biāo)
  5.Skilled in software such as Microsoft Word； Outlook； Excel；
      熟練使用辦公自動化軟件，擅長用Excel及Word
  6.Willingness to work overtime during holidays （including Spring Festival and National Holidays） 
      能接受在節(jié)假日加班 （包括春節(jié)； 國慶假日）
  7.Team player； detail-oriented； well-organized； patient； responsible and receptive to changes；
      工作耐心， 細(xì)心，負(fù)責(zé)，具有積極主動的團(tuán)隊協(xié)作能力，靈活性強(qiáng)， 能接受不同工作安排
  
• 國際英語客服（夜班）
  職位概括
  This position will assist customers with claims and/or billing issues； inform applicants/customers of underwriting process times, and policy benefits, and acts as the primary point of contact between applicants/customers and health insurance carriers. This person will be responsible for maintaining the highest level of customer service with eHealthInsurance customers.
  　　本職位主要幫助客戶處理理賠以及賬單問題，通知投保人/客戶保險審核的時間以及保單福利, 以及要作為客戶與保險公司的最首要聯(lián)系人。 本職位要求員工對ehealthinsurance的客戶負(fù)責(zé)提供并保持最高標(biāo)準(zhǔn)的客戶服務(wù)。
  
  崗位職責(zé)
  1.Assist inbound customer chat including but not limited to helping customers navigate the web site, understand and explain the application process.
  通過在線咨詢，幫助客戶，不局限于瀏覽網(wǎng)站， 解釋保單的處理流程
  2.Identifying potential issues that adversely affect our customers and reporting them immediately.
  識別會影響客戶的潛在問題，并及時匯報 
   
  任職要求
  1.Excellent communication and customer relationship skills
  具有良好的溝通技巧和處理客戶關(guān)系的技能
  2.Must be a motivated self-starter and able to work independently
  自我激勵并具有獨立完成工作的能力
  3.Demonstrated analytical and problem solving skills
  具備分析問題與解決問題的能力
  4.Knowledge of Windows, Microsoft Office （Word, Excel, and PowerPoint）, excellent keyboard skills
  熟練使用辦公自動化軟件（文檔，數(shù)據(jù)表 和PPT）， 熟練鍵盤操作
  5.A major in English （TEM 8）
  英語專業(yè)（通過TEM8）
  6.Excellent verbal and written English communication skills
  良好的英文讀寫能力
  7.Adheres to production/performance standards
  堅持績效考核導(dǎo)向
  8.Team player, focused on results
  適應(yīng)團(tuán)隊工作，專注成效
  9.Must be available for night shift which could include but not limited to Saturday’s, Sunday’s, holiday’ evenings and night shifts
  適應(yīng)夜班（不局限于周末，節(jié)假日的夜班）

• 保險產(chǎn)品測試（非技術(shù)類）歡迎應(yīng)屆畢業(yè)生
  崗位職責(zé)
  1. Testing online insurance application forms in English from a customer’s perspective
      從用戶的角度測試在線的英文保單
  2. Filing defects found during testing and working with related persons to solve them
      提出測試過程中發(fā)現(xiàn)的問題，并和相關(guān)人員一起解決這些問題
  
  任職要求
  1. Bachelor or above
      本科以上學(xué)歷
  2. CET6 or equivalent is required
      英文六級或同等能力
  3.Strong ability of written English
      熟練的英文書面表達(dá)能力
  4.Experience with MS office software
      熟悉運(yùn)用MS Office 軟件
  5.Detail-oriented, team player
      細(xì)心，積極主動的團(tuán)體協(xié)作能力

• 客戶關(guān)系維護(hù)專員
  崗位職責(zé)
  1.Work with US Sales director to add new carriers and products onto the live website
   與美國銷售人員合作，在公司網(wǎng)站上添加新的保險公司及新產(chǎn)品
  2.Work with the team-mates in the States to maintain existing carrier products by communicating and assigning the ever changing content requirements to internal cross-functional departments
   與公司總部同事共同維護(hù)當(dāng)前網(wǎng)站上所有保險產(chǎn)品的信息，及時通知內(nèi)部相關(guān)部門人員關(guān)于保險產(chǎn)品的更改信息
  3.Take initiative in work flow control, help Application Specialist, Developer and QA to better understand carriers’ requirements and address their questions in a timely manner
   主動進(jìn)行工作流程控制，幫助保單設(shè)計專員、開發(fā)及測試人員更好的理解保險公司所提的要求，并及時解決他們的問題。
  
  任職要求
  1.BA/BS degree or above
      學(xué)士學(xué)位或以上
  2.Outstanding English reading and writing skills, TEM-8 or equivalent
     優(yōu)秀的英文讀寫能力，英語專業(yè)8級或同等英文能力
  3.Perfect timing, carefulness, nice coordination and strong communication skills
      善于合作及交流溝通，細(xì)心，良好的時間管理能力
  4.Insurance experience preferred
      對美國健康保險業(yè)有了解者優(yōu)先
  5.More than 2 years’ working experience
      兩年以上工作經(jīng)驗

• 資深產(chǎn)品經(jīng)理
  Location: Xiamen

   

  Company Description:

  eHealth China (Xiamen) Technology Co., Ltd. (eHealth China) was established in Xiamen, China in 2003, as a wholly owned foreign enterprise operating in China. eHealth China is a wholly owned subsidiary of eHealth Inc.

   

  eHealth, Inc. headquarters in Silicon Valley in the United States. As the country’s largest online health insurance platform, eHealth, Inc. is an internet and technology company that makes it easier for everyone to find affordable, quality health insurance, every day.

   

  Through eHealthInsurance.com, eHealth has helped over 5 million Americans find the quality health insurance products that best meet their personal needs and budget. eHealth gives customers all the tools they need to make shopping for plans simpler, more pleasant, and more productive.

   

  The Team

  You won’t be alone on the Product team. We have decades of experience on the team in both Xiamen and US offices. You have lots of opportunities to work with world-class product managers in Silicon Valley, who joined us from a range of leading companies such as Amazon, Apple, Disney, IAC, Hallmark, Macy’s, Walgreens, Jawbone, and more.

   

  We provide a highly customer-centric, team-oriented environment in our offices with a culture that:

  · demands authentic empathy for our customers

  · is excited by the business mission of the company

  · runs on collaboration with other disciplines

  · requires you to come up with ideas on your own

  · has strong and opinionated leadership pushing the department to evolve

  · supports PMs in having long and passionate careers

  · recognizes the need to have a balanced life that includes family, friends, health and wellness

  · demands authenticity

  · seeks to humanize technology in a most challenging product category

   

  Position Summary

  We are looking for an experienced Product Manager. The successful candidate will be responsible for building platform products that work for multiple business units’ customer facing products and external partners.

   

  What you’ll be doing

  · Work collaboratively with other product managers, architect designers and developers to make scalable platform service that work for multiple business units’ consumer facing products and even for external partners

  · Develop, prioritize, and manage product roadmap/backlogs and stakeholder requests

  · Pitch product ideas to cross-functional groups

  · Write product specs and user stories

  · “Own” your work and be a leader at the company

  · Track and measure the success of your products
   

  Basic Qualifications:

  · 8+ years product management experience

  · Ability to lead projects and work in a cross functional team environment

  · Proven track record of taking ownership and driving results on projects

  · Strong strategic thinking and prioritization skills

  · Details oriented, willing to get down to every level of details

  · Excellent oral and written communication skills in English

  · Customer centric thinking

   

  Preferred Qualifications

  · Has engineering background

  · Has project management skills

  · Experience delivering complex products via Agile / Scrum development processes

• 資深項目經(jīng)理
  Job Description
  1. Responsible for the overall planning, execution, and completion of eHealth Technical projects in an agile environment, ensuring company initiatives and commitments are met
  2. Manage scope, timeline, and resources for each project and be able to hold others accountable
  3. Regular reports for external partners and for internal communications；
  4. Facilitating the scrum ceremonies （Daily Scrum, Planning, Review meeting, Retrospective meetings, etc）；
  5. Managing the product and the Sprint backlog together with product owner and engineer owners；
  6. Build strong relationships and work collaboratively with cross functional teams from business and technology
  7. Identify key issues, risks, and mitigation plans and be able to resolve issues and/or implement mitigation；
  8. Support on defines and maintains standards for program/project management within the organization；
  9. Support TPM as a group on leading the agile transformation in the organization；
  10. Coaching on Agile principles
  
  Essential skills
  1. Experience on agile project management/Scrum master；
  2. Technical experience in dev/QA of Java application （e.g. Spring MVC, Struts, JSP, Tomcat , Web Services, Ruby, etc.）, understand the architecture/framework of the application；
  3. Excellent in verbal and written communication skills in English；
  4. Strong organizational and problem-solving skills；
  5. Proactive, self-motivated professional who takes pride in his/her work；
  6. Bachelor or above degree in Computer Science, Information Systems, or similar or demonstrated professional experience；
  7. 5+ Years’ experience on Internet/Software Industry, 3+ years’ experience on project management.
  
  Other skills preferred
  1. Certificated Scrum Master/Certificated Scrum Product Owner；
  2. PMP （Project Management Professional） certificated by PMI；
  3. Knowledge on PCI compliance/CentOS benchmark/Mars-E etc.；
  4. Experience in the e-commence Industry 

• 高級軟件工程師
  崗位職責(zé)
  1. Take charge of the development of a whole module.
      獨立負(fù)責(zé)一個模塊的開發(fā)。
  2. Learn the applications of other lines independently and warm up quickly to play as major contributor.
      可獨立學(xué)習(xí)新產(chǎn)品，并且快速上手成為一個重要的開發(fā)力量。
  3. Discuss with PM/Architect/Other engineers directly to sort out some requirement/technical design questions.
      跟產(chǎn)品經(jīng)理，架構(gòu)師，其他開發(fā)人員討論理順需求和技術(shù)問題。 
  4. Trouble shoots QA/CM/PROD issues which are hard to reproduce.
      可以調(diào)查并解決各個環(huán)境上難于重現(xiàn)的bug。
   
  任職要求
  1. 2+ years’ experience of web development. (Reference).
      2年以上開發(fā)經(jīng)驗。
  2. Play as key engineer in 2+ delivered projects which last more than half year.
      在至少2個周期（超過半年）的項目中扮演主力開發(fā)人員。 
  3. Skilled in Java, javascript, node.js and popular frameworks like struts 2, spring, backbone.js/angular.js.
      熟練使用Java, javascript, node.js 和流行的開發(fā)框架，比如struts 2, spring, backbone.js/angular.js.
  4. Skilled in relational database like oracle/mysql and nosql is plus.
      熟悉NoSql優(yōu)先。
  5. Solid attitude regarding development quality.  
      開發(fā)質(zhì)量好。
  6. Good English reading/writing skill.
      好的英文讀寫能力。
  7. Basic English speaking/listening skill.
      基本英文聽說能力。
  

• 軟件測試工程師
  崗位職責(zé)
  1. 參與美國硅谷互聯(lián)網(wǎng)軟件產(chǎn)品測試的全流程， 負(fù)責(zé)中型到大型網(wǎng)站底層基礎(chǔ)架構(gòu)系統(tǒng)級別測試，包括軟硬件架構(gòu)的更新，新架構(gòu)的引入等。對完整軟件生命周期關(guān)鍵點進(jìn)行質(zhì)量把關(guān)。  
  2. 針對關(guān)鍵質(zhì)量風(fēng)險點進(jìn)行技術(shù)分析和討論，牽頭開展相關(guān)測試, 包括制定測試計劃及用例，協(xié)調(diào)測試資源，構(gòu)建測試環(huán)境，執(zhí)行集成測試，回歸測試， 發(fā)布支持測試，探索性測試等。
  3.熟練使用公司自動化測試平臺、性能測試平臺、安全測試平臺、持續(xù)集成平臺，可配合進(jìn)行性能，安全和自動化測試。  需要時可能參與產(chǎn)品線特色化的測試策略制定和測試執(zhí)行， 以及現(xiàn)有平臺的增強(qiáng)，編寫新自動化測試套件及工具等。
  4.保證被測系統(tǒng)的質(zhì)量，并通過測試流程和方法創(chuàng)新，努力提升研發(fā)的質(zhì)量和效率。
   
  任職要求
  1.理工科、計算機(jī)或其他相關(guān)專業(yè)本科及以上學(xué)歷
  2.1-3年及以上測試或開發(fā)經(jīng)驗，有互聯(lián)網(wǎng)電子商務(wù)技術(shù)性測試或開發(fā)經(jīng)驗者優(yōu)先。
  3.熟悉測試?yán)碚撆c測試方法，對互聯(lián)網(wǎng)質(zhì)量保證領(lǐng)域有強(qiáng)烈的興趣和熱情，能主動進(jìn)行技術(shù)鉆研。
  4. 具備一定的編程能力，較熟悉Java/C/C++或各類腳本語言中一種。 有Java, Shell或Python/Ruby/Go, Javascript, Selenium WebDriver等使用經(jīng)驗者優(yōu)先。
  5. 了解Linux或Unix ，數(shù)據(jù)庫原理和操作及Web基礎(chǔ)架構(gòu)知識如 J2EE, Tomcat, Apache， HTTP/SSL協(xié)議, Cookie/Session 者優(yōu)先。 
  6. 流利的英文讀寫能力，良好的聽說能力，CET-4及以上或同等能力。
  

• 國際英語客服（白班）
  崗位職責(zé)
  1.Support corporate call center operation
      支持美國總公司客戶服務(wù)工作
  2.Maintain and update customers‘ database
      更新維護(hù)數(shù)據(jù)庫及客戶保單資料
  3.Correspond with customers via email
      通過郵件協(xié)助客戶解決保單問題
  4.Correspond with insurance carriers via email
      通過郵件協(xié)助保險公司與客戶溝通他們保單上的問題
  5.Note: all documents, emails are in English
      備注： 所有資料都是英文版
   
  任職要求
  1.BA （TEM 8 or equivalent）
      英文八級或同等能力
  2.Good logic thinking and communication skills
      良好的邏輯思考及溝通能力
  3.Ability to comprehend and process letters/reports accurately （in English）
      具有較強(qiáng)的英文閱讀理解及書寫能力
  4.Ability to prioritize tasks and exercise good time management to meet individual and team goals；
      有良好的時間管理能力，能區(qū)分工作優(yōu)先級別，達(dá)到個人和團(tuán)隊目標(biāo)
  5.Skilled in software such as Microsoft Word； Outlook； Excel；
      熟練使用辦公自動化軟件，擅長用Excel及Word
  6.Willingness to work overtime during holidays （including Spring Festival and National Holidays） 
      能接受在節(jié)假日加班 （包括春節(jié)； 國慶假日）
  7.Team player； detail-oriented； well-organized； patient； responsible and receptive to changes；
      工作耐心， 細(xì)心，負(fù)責(zé)，具有積極主動的團(tuán)隊協(xié)作能力，靈活性強(qiáng)， 能接受不同工作安排
  

• 國際英語客服（夜班）
  職位概括
  This position will assist customers with claims and/or billing issues； inform applicants/customers of underwriting process times, and policy benefits, and acts as the primary point of contact between applicants/customers and health insurance carriers. This person will be responsible for maintaining the highest level of customer service with eHealthInsurance customers.
  　　本職位主要幫助客戶處理理賠以及賬單問題，通知投保人/客戶保險審核的時間以及保單福利, 以及要作為客戶與保險公司的最首要聯(lián)系人。 本職位要求員工對ehealthinsurance的客戶負(fù)責(zé)提供并保持最高標(biāo)準(zhǔn)的客戶服務(wù)。
  
  崗位職責(zé)
  1.Assist inbound customer chat including but not limited to helping customers navigate the web site, understand and explain the application process.
  通過在線咨詢，幫助客戶，不局限于瀏覽網(wǎng)站， 解釋保單的處理流程
  2.Identifying potential issues that adversely affect our customers and reporting them immediately.
  識別會影響客戶的潛在問題，并及時匯報 
   
  任職要求
  1.Excellent communication and customer relationship skills
  具有良好的溝通技巧和處理客戶關(guān)系的技能
  2.Must be a motivated self-starter and able to work independently
  自我激勵并具有獨立完成工作的能力
  3.Demonstrated analytical and problem solving skills
  具備分析問題與解決問題的能力
  4.Knowledge of Windows, Microsoft Office （Word, Excel, and PowerPoint）, excellent keyboard skills
  熟練使用辦公自動化軟件（文檔，數(shù)據(jù)表 和PPT）， 熟練鍵盤操作
  5.A major in English （TEM 8）
  英語專業(yè)（通過TEM8）
  6.Excellent verbal and written English communication skills
  良好的英文讀寫能力
  7.Adheres to production/performance standards
  堅持績效考核導(dǎo)向
  8.Team player, focused on results
  適應(yīng)團(tuán)隊工作，專注成效
  9.Must be available for night shift which could include but not limited to Saturday’s, Sunday’s, holiday’ evenings and night shifts
  適應(yīng)夜班（不局限于周末，節(jié)假日的夜班）